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Get Help

Types of Research Help

The Learning Commons is a key partner in your education here at CTS. 

Here are some of the ways in which library staff can support your studies:

  • Identify research topics and search strategies
  • Find information quickly and efficiently
  • Choose the most appropriate research tools & databases
  • Evaluate information
  • Manage your sources/Citation management
  • Disseminate your research
  • Build your digital identity
  • Acquire skills for lifelong learning

Ask A Librarian

There are a number of ways you can find help in the Learning Commons.

chat icon24/7 LiveChat – Reach out to library staff in real-time using the red LiveChat widget on the Learning Commons website. Library staff are available during the following hours: Monday-Friday from 10:00am to 5:00 pm. After hours you can still find help via chat with library staff from one of our partner schools. If you prefer, you can also submit your questions after-hours via the LiveChat widget.

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1:1 reference consultation – Arrange an appointment via Zoom or Microsoft Teams. Evening hours are available on Tuesday nights. You can schedule a Zoom or Microsoft Teams session with the librarian using the Calendly app.  A link to the appointment will be automatically emailed to you.

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Email – Send your research request via email to



Phone –  Call the Learning Commons during our office hours at 773-896-2450.


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Virtual hours – Virtual drop-in hours will be available every Wednesday from 7:00-9:00pm CST. Here’s the Zoom link:


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FAQ –  Check our FAQ for a list of commonly asked questions. If you do not find an answer to your question, you can submit one using this form.



Evening Hours

Members of the CTS community can schedule a reference appointment on Monday nights OR make use of the virtual drop-in hours via Zoom on Thursday evenings.

Online Library Workshops

Streamline your research process and register for any of the various online research workshops in the Learning Commons.

To our new and returning students, please take the time to review the Getting Started Guide for help navigating the Learning Commons.